Exchange and Sales Policy

ONLINE TOUCHÉ Exchange Process

If your purchase did not meet your expectations, we offer you the possibility to make an EXCHANGE for size, color, or model, provided that the purchase amount is EQUAL to or GREATER than the original purchase.

The conditions and different options available for you to exchange your items are as follows:

CONDITIONS FOR MAKING AN EXCHANGE 

• You must process the exchange within the established timeframe.
• Online purchase: you have 30 days from the shipping date of your order.
• In-store purchase: you have 30 days from the purchase date.
  
• Items must be in their original condition and retain all tags.
• You must exchange your purchases in Panama within Panama City.

 

EXCHANGE AT A TOUCHÉ PHYSICAL STORE

You can EXCHANGE your items for free at any of our Touché Panama stores.

We do not offer cash refunds, only merchandise EXCHANGES.

The in-store exchange option is available for both online purchases and those made at a physical store. You only need to present the items to be exchanged in optimal condition and the proof of payment that was sent to the customer's personal email.

HOME PICK-UP

We offer the first exchange option for your items through our home pick-up service, as long as it is within Panama City. This option can be for exchange by size, model, or color; with our courier service, Multientrega.

When processing your exchange, you will contact our store at the following number (+507 66602037), which will be available to help you with the carrier service and assess if your address is within the Panama area.

Once you have made the request directly with the store, a carrier will pick up your package at the address you choose within 24-48 hours.

Please note that this option is only available for online purchases.

Most of our products are considered intimate and personal use, so they must comply with the following conditions to be exchanged.

Some points to consider:

• The deadline for exchanges is 30 days from the date of receipt of the order.
• All products received after the allowed period will be returned to the customer, and an additional shipping fee will be charged.
• The product must be in perfect condition, in its original packaging, with original tags and accessories, and must not have been used, washed, modified, or altered.
• Underwear (panties, bodysuits, and lingerie accessories) cannot be exchanged; an exchange is only made if you erroneously received a different color or size than the one requested in the order.
• Garments that do not meet the above conditions will be returned at the buyer's expense.
• The exchange must be for a product of equal or greater value.
• Vertical Corp is not responsible for items lost or damaged during return shipping.

Warranty Policies

• The warranty period for products is 90 days from the date of receipt of the order. After this time, we do not accept merchandise claims for any reason.
• Any warranty claim, after the garment has been used, will be analyzed by our Customer Service Department, which will respond as soon as possible.
• The product must be sent in good hygienic condition.

If you have any comments and/or suggestions regarding the quality of the products, we will gladly assist you at our email vojeda@touchepanama.com

If you want additional information or to generate a Question, Request, or Claim, you can write to us at the following emails: sctouchepanama@gmail.com   vojeda@touchepanama.com